FAQ’s

For any enquiries, complaints or concerns email us on online@heydaycare.com
or call us on +91 9560488256 from Monday to Saturday between office hours. 

How to shop

  1. Use the SHOP link to help you find what you are looking for.
  2. Once you have found the type of item you wish to purchase, select your pack size and click on the ADD TO CART button underneath each item.
  3. Review the items in your cart by clicking the CHECKOUT link at the top of the page. You can use the REMOVE FROM CART link to delete items from your cart.
  4. Click on PROCEED TO PURCHASE to complete your order.

To help you choose the type of item, you’ll find the following information on every product page. The product information describing the length and thickness of the items that would suit your personal preferences.

Orders

Please be advised that orders once placed cannot be cancelled or changed. Please double check the quantity and type of item while placing your final order.

After placing an order, you can view your order status by clicking on the MY ACCOUNT link at the top-right corner of every page. From there, you will be able to view information about your order with ease.

This may simply be due to a time lag between systems. Your order will be on its way in the time-frame promised. If however you would still like to check with us, please feel free to email us on online@heydaycare.com or call us on +91 9560488256 from Monday to Saturday between office hours

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide the correct post office address when placing your order.

Returns

It is our endeavour to provide you with the best customer service possible. Please be advised that orders once placed cannot be returned. The only circumstance in which an item can be accepted for return is if the customer receives a damaged good. In case there is a damage in the goods supplied, please email us on online@heydaycare.com or call us on +91 9560488256 from Monday to Saturday between office hours within 3 working days of the receipt of the goods and a Customer Care executive at Heyday will address your concerns at the earliest. No other requests will be entertained aside from damage of goods.

Please make sure the following are intact when the damaged goods are returned:

  • The price tags on the product should be intact.
  • The product should be unworn, unwashed, unused and in an undamaged condition.
  • The item needs to be returned along with the original packaging.

Step 1
You need to inform us by email at online@heydaycare.com or call us on +91 9560488256 from Monday to Saturday between office hours within 3 working days of the receipt  of the parcel having been delivered at your designated post office, stating the reason for the return and with your order number as the subject line. If we are not informed within 3 working days regarding a return, the merchandise is considered sold for good.

Step 2
Please await a mail confirmation from our end for initiating the return.

Step 3
Please seal the package properly and courier it to us at:

Heyday Care LLP
301-304, Tower 1, DLF Corporate Park, Phase 3, MG Road, Gurgaon, Haryana 122002

Please ensure the package is properly sealed at that point as safe delivery is your responsibility.

Step 4
Please email us to with an image of the sealed package to inform us that you are sending the package back to us, with your order number as the subject line.

Step 5
Once we receive the product it will take 2-3 working days for us to do a quality check and then we will get in touch with you by email. You will get a refund of your money in case your case in genuine and approved by our Customer Care executives. The money will be returned to your bank account used for purchase within 1 month from receipt of the product at Heyday.

Exchanges

Please be advised that orders once placed cannot be exchanged.

Shipping

Any purchase made on www.heydaycare.com will be delivered to your address given at the time of placing the order. The dispatch is made through our trusted courier service. The courier service varies depending on the location.

Please enter your address and PIN code while placing the order to get an estimate of the shipping charge for your district, town or city. Shipping charges may vary based on your delivery location.

All orders placed will be dispatched within 2 working days. You will be intimated via email upon dispatch of the order. In case of delay, you will be informed of the same by our Customer Care team.

For urgent requests please get in touch with our customer service on online@heydaycare.com and we will try to help as best as we can.

Yes, we try and ship all the items together. In case, a single order has too many voluminous items, we may ship in multiple shipments in order to ensure that the product is safe and handled with care and gets to you in time.

Once the order is dispatched, it normally takes 2-7 working days for delivery address depending on your location. You will be provided with the tracking number details in the email regarding dispatch of goods so that you are able to track for any shipping delays.

Unforeseen circumstances on the logistics provider’s end may cause delays for which Heyday Care LLP is not liable.

Payments

Online payment via credit or debit card is the only mode of payment. We accept Visa, MasterCard and American Express. Please note that if you have received a notification that payment is gone through successfully but your order status shows a payment error, please email us on online@heydaycare.com and we will get in touch with you within 24-48 working hours. Please be advised that Heyday does not offer an option of Cash on Delivery.

Being a startup, we cannot risk default on payments and it is a company policy to not accept Cash on Delivery for any orders placed on www.heydaycare.com.

My Account

You can register by clicking on the SIGN IN pop up window that appears on the homepage on our site. After which, you will get regular updates and can avail of all the services or discounts offered at www.heydaycare.com

Select Forgot MY Password while logging in and the system will send you a link using which you can reset your password.

Once an email address has been registered with us, it cannot be deleted. But you can email us the ID that you used for registering on online@heydaycare.com and your new email address, and we will change the email address for your account.

Yes, you need an account to place an order. You can browse through the items available for sale on our website without creating an account. But, to be able to buy, you need to set up an account or login as a guest, which is a fairly easy process.